it support infrastructure
Rackspace recently published a report that clearly captures the current state of the IT service support industry:
– 39% of companies’ IT Staff are estimated to lose one day / week to tackle IT problems and chase suppliers
– Employees lose on average 5 hrs / week due to IT service issues
– 69% of respondents dropped IT suppliers in the past 12 months because of service shortfall
You as an IT Executives have two options about your IT Infrastructure support.
Recruit, Build and Operate your own Infrastructure support team. However, you will face mighty challenge to build such a team of the highest calibre if it does not fit into your organization’s core competencies and strategic direction for the future.
Alternatively, you can get an external Infrastructure Specialist organization to provide adhoc or on-going support for you. You need support rendered at on-site, near-site or off-site either in-person, by phone or email. SP Sysnet has been offering customized support services on agreed SLA (Service Level Agreements) terms with penalties for poor service and reward for exceeding expectations. Because IT Infrastructure is our core competency, we are able to meet the SLA terms successfully.
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